Terms and conditions of sale

SPL Golfe de Saint-Tropez Développement

– Head office: 2 rue Blaise Pascal – Hôtel Communautaire – 83310 Cogolin

– Société Publique Locale, registered with Atout France under no. IM083110008 – SHARE CAPITAL: €122,512

04.94.55.22.00

email address: groupe@visitgolfe.com / info@visitgolfe.com

– Siret : 389 339 581 000 24

– APE code 8413Z

Intracommunity VAT: FR 45 389 339 581
Financial Guarantee: APST – 89 rue de la Boétie 75008 Paris Cedex France

Telephone number: 01.44.09.25.35

Email address: info@apst.travel – Insurance: AXA France IARD – 313 Terrasses de l’Arche – 9272276 Nanterre Cedex

Telephone number: 01 40 50 60 70

Email address: ServiceClientAXA@e.mail.axa.fr

Hereinafter referred to as “SPL GSTD”.

ARTICLE 1 – SCOPE OF APPLICATION

As a local tourism organization, SPL GSTD may engage in and assist with the operations mentioned in article L 211-1, I of the French Tourism Code, in the general interest, provided that these operations facilitate the reception or improve the conditions of stay of tourists in the geographical area in which it operates.

SPL GSTD markets a comprehensive range of services for individuals and groups: leisure activities, catering, accommodation, etc. provided by partner service providers, with the aim of supporting the local economy.

The main characteristics of these services are presented on the SPL GSTD website at the following address: www.visitgolfe-groupe.com

The purpose of these general terms and conditions of sale is to govern the contractual relationship between SPL GSTD on the one hand and persons who are consumers or non-professionals within the meaning of the French Consumer Code or travellers within the meaning of the French Tourism Code, and who have the legal capacity to contract (hereinafter the ” Customer(s) “) on the other hand, within the framework of the marketing by SPL STD of these services by means of its group service.

Accordingly, these general terms and conditions of sale define the rights and obligations of the parties in the context of SPL GSTD’s marketing of these services to customers via its group service.

These general terms and conditions of sale apply to the travel service and tourist package, as well as to related travel services as defined in article L. 211-2 III of the French Tourism Code.

These general terms and conditions of sale apply to the contractual relationship between SPL GSTD and its customers booking services through its group service, to the exclusion of all other terms and conditions, and in particular those applicable through distribution and marketing channels other than those defined in the preceding article.

They do not apply to the provision of services directly booked by the customer with the various service providers listed in the brochures or on the SPL GSTD website.

They apply from January 1, 2025, unless otherwise agreed.

SPL GSTD reserves the right to modify its general terms and conditions at any time. The general terms and conditions applicable are those in force at the date of the order or purchase.

The general terms and conditions in force shall prevail, where applicable, over any other version or any other contradictory document.

ARTICLE 2 – RULES OF EVIDENCE

Computerized registers, kept in SPL GSTD’s computer systems under reasonable security conditions, will be considered as proof of communications, reservations and payments between the parties. Bookings and invoices are archived on a reliable and durable medium that can be produced as proof.

ARTICLE 3 – CONTRACT FORMATION

I. Pre-contractual information and principles :

In order to place an order, the Customer must be of legal age and have the full legal capacity to commit to the present General Terms and Conditions of Sale and the special terms and conditions ordered.

By ordering services from SPL GSTD’s group department, the customer expressly declares that he meets these conditions.

Prior to each order, the Customer acknowledges having obtained, in a legible and comprehensible manner, the present General Terms and Conditions of Sale and all relevant information listed in articles L. 111-1, L.221-5, R 211-4 to R.211-11 of the French Consumer Code and article L.211-8 of the French Tourism Code.

By signing the sales contract, the Customer acknowledges having been provided with the standard form relating to the service concerned in application of the decree of March 1, 2018 “fixing the model information form for the sale of travel and holidays”, which can be consulted via the link below:

https://www.legifrance.gouv.fr/jorf/id/JORFTEXT000036677144

The Customer is solely responsible for his choice of services and their suitability for his needs, so that SPL GSTD cannot be held liable in this respect.

The order is accepted by the customer at the end of the reservation process.

II. Contractual documents:

These general terms and conditions, the organizer’s program and the voucher express the entirety of the parties’ obligations and govern their relationship exclusively. By signing the sales contract, the Customer is deemed to accept them without reservation.

It should be noted that any order for one or more services offered by SPL GSTD implies the customer’s unreserved acceptance of these general terms and conditions of sale, which can be viewed and consulted in the appendix to the reservation sent to the customer, as well as on the https://www.visitgolfe-groupe.com/fr/conditions-generales-de-vente website.

III. Terms and conditions of sale:

Subscription terms differ depending on whether the Group concerned is a “leisure” or a “business” Group.

1/ Terms and conditions for concluding a sales contract for leisure groups :

The customer sends us a request for a quote by e-mail, or by filling in the quote request form on our website.
We send him a proposal
If the offer is suitable, we will send you the reservation contract to be signed and returned to us with the 50% deposit for validation (example: attachment 1).
The balance is due 30 days prior to booking.
Once the service has been paid for, we send the booking confirmation to the customer.
We are a sales intermediary for this service.
If the customer requests an invoice from us, we will forward the invoice to our service provider, who will issue the invoice on behalf of the customer.

2/ How to conclude a sales contract for business groups :

The customer sends us a request for a quote by e-mail, or by filling in the quote request form on our website.
We send him a proposal
If the offer meets with your approval, we will send you a quotation to be signed and returned to us with the 50% deposit for validation.
The balance is payable 30 days before the event.
Once the service has been paid for, we send the booking confirmation to the customer.
We buy the service from our partners and resell it to the business tourism customer.
SPL invoices the customer once the service has been completed.

The sales contract becomes firm and definitive once it has been signed, with payment of a deposit within 8 working days, equal to 50% of the total price of the services ordered (or purchase order for local authorities).

ARTICLE 5 – DELIVERY OF CONTRACT AND TRAVEL DOCUMENTS

SPL GSTD provides the Customer with a copy of the sales contract on a durable medium by electronic means, or on paper by post if electronic means are not possible. The Customer is entitled to request a paper copy if the contract was concluded in the simultaneous physical presence of the parties.

When the sales contract is concluded at a distance, a copy of the contract is supplied to the customer on a durable medium by electronic means or, at the customer’s request, on paper by post.

The sales contract must be signed by both parties.

All documents relating to the Customer’s order or purchase are delivered on a durable medium, either electronically (via e-mail) or on paper by post (if electronic delivery is not possible).

The exchange voucher issued by SPL GSTD serves as confirmation. The customer must therefore print it out and keep it. It will be requested on arrival at the place of stay or where the service is to be provided (or in digital format if the service provider has agreed to this). If, five days before departure, the Customer has not received his travel documents, it is his responsibility to inform SPL GSTD so that it can return them to him in good time.

These documents must correspond to the services mentioned and paid for in the sales contract.

ARTICLE 6 – PRIZES AND FREEBIES

Prices are given in euros, all taxes included. Additional local taxes payable on site may be imposed by local authorities (tourist tax, tourist tax) and are payable by the customer, in addition to the price indicated on the exchange voucher.

Price revision: the price of the service may be modified, upwards or downwards, after the seller has signed the sales contract, for the following reasons:

change in the price of passenger transportation due to a change in the cost of fuel or any other energy source required for transportation,
modification of taxes or fees imposed by a third party to the contract (tourist tax, landing tax, airport tax, VAT, environmental tax, etc.)
changes in exchange rates related to the contract, where applicable.

Any modification will be communicated spontaneously and justified to the customer at least 20 days before the start of the service. Prices are quoted for the number of people mentioned at the time of booking.

Any change in the number of people indicated after the order has been placed is subject to the prior agreement of SPL GSTD. In the event of a downward change in the number of persons, no price reduction will be made, except with the express written agreement of SPL GSTD.

Group customers excluding package deals:

Group prices are granted for a minimum of ten paying guests (minimum number may vary depending on the establishment and service provider; in this case SPL will inform the customer of these special conditions). Prices are no longer guaranteed for lower numbers.

SPL GSTD applies the policy of free admission for a companion at each establishment offered. This policy is specified in the quotation sent to the customer. It differs from one service provider to another.

Excursion packages sold by SPL GSTD for groups:

Prices for Group Packages are based on a minimum of ten paying guests (unless otherwise agreed or fixed price). They are no longer guaranteed for a lower number.

One (1) accompanying person per twenty (20) paying customers is free of charge (unless otherwise specified by the service provider to SPL GSTD).

ARTICLE 8 – PAYMENT TERMS

It is reminded that the specific regulatory provisions concerning fixed-price products sold by travel operators authorize SPL GSTD not to show the amount of VAT in its invoicing to the Customer, concerning the purchase of services included in the package, when the said Customer is himself subject to VAT.

For bookings of “activities, services and daily tourist packages”:

Reservations become effective on receipt of the reservation contract signed by the customer, and on receipt of the deposit or purchase order (in the case of local authorities incurring expenses only after the service has been used). The estimated number of participants (+/- 10 people) must be confirmed by the Customer no later than 7 working days before arrival, failing which the services will be returned to their supplier. The final number of participants must be sent to us no later than 3 working days before arrival.

A deposit of 50% or an order form will be requested at the time of booking. The latter must be made within a maximum of 8 working days after receipt of the reservation contract. After this time, the reservation will be considered null and void.

Invoicing for services will take place 30 days before the group’s arrival, and will be based on the number of people mentioned on the quote, which becomes a contract once it has been signed. Payment by the customer is made on receipt of the invoice. In the case of a purchase order issued by a local public authority, invoicing may be subject to a slightly deferred payment, in accordance with specific provisions and with the formal agreement of SPL GSTD.

For “activity or service” product reservations:

Reservations become effective on receipt of the booking contract signed by the customer, and on receipt of the deposit. The estimated number of participants (+/- 10 people) must be confirmed by the Customer no later than 30 working days before arrival, failing which the services will be returned to their supplier.

A 50% deposit is required on booking. This must be paid within 8 working days of receipt of the booking contract. After this period, the reservation will be considered null and void.

Invoicing for services will take place 30 days before the start of the stay, and will be based on the number of people announced and mentioned on the voucher.

Customers who have not paid the full price of the tourist service no later than 30 days before the start of the tourist service may be considered to have cancelled their reservation and may be subject to cancellation charges as indicated in article 9 “MODIFICATION / CANCELLATION” below.

Payment for services ordered may be made by bank transfer, by credit card (Carte Bleue nationale, Visa, MasterCard) by telephone to SPL GSTD or by cheque made payable to “SPL Golfe de Saint-Tropez Développement”. The reservation period must be consistent with the payment method used.

ARTICLE 7 – PERFORMANCE OF THE SERVICE

I. The service will be carried out at the location, date and time indicated on the voucher, with no possibility of renewal or tacit extension. Under no circumstances may the Customer claim any right to remain in the premises once the service has been completed. For certain services to be carried out correctly, the Customer must arrive on the day and at the times specified (or contact the service provider directly).

The times indicated must be respected in order to guarantee the smooth running of the service. In the event of late arrival, and if the Customer does not indicate his or her arrival time, the services booked cannot be guaranteed and will be at the discretion of the service provider. If it is impossible for the service provider to wait for late customers, the customer may be offered a rescheduled activity.

If no alternative date can be found, the customer is solely responsible for the delay and will be charged a penalty of 100% of the cost of the service.

II. Certain activities offered by service providers may be cancelled or withdrawn, notably for climatic reasons, in cases of force majeure, exceptional and unavoidable circumstances, holidays booked outside the tourist season, or when the number of participants required to carry out the activity is not reached.

III. In the event of cancellation of any activity due to force majeure, exceptional and unavoidable circumstances or the behaviour of a third party to the contract, the Customer will be entitled to a price reduction limited to the cancelled activity.

On the other hand, the cancellation of any activity due to force majeure, exceptional and unavoidable circumstances or the behaviour of a third party to the contract shall not under any circumstances result in any additional compensation to the Customer by SPL GSTD.

Similarly, SPL GSTD will not pay any compensation to the Customer in the event of cancellation of any activity booked out of season by the Customer.

In any event and whatever the cause of the cancellation of an activity included in a sales contract concluded with SPL GSTD, SPL GSTD will inform the Customer as soon as possible.

IV. In the event of failure by SPL GSDT to perform the services included in the sales contract on the contractually agreed date, the Customer must inform SPL GSTD as soon as possible in the manner set out in article 17 – “CLAIMS AND DISPUTES” of these general terms and conditions of sale.

If SPL GSTD has not found an alternative solution accepted by the Customer to remedy the reported non-performance within 72 hours from the date of notification, the Customer may terminate the contract, under the conditions of articles L. 216-6, L. 216-7 and L. 216-8 of the French Consumer Code.

Thus, the Customer may notify SPL GSTD of the termination of the contract by registered letter with acknowledgement of receipt, or in writing on another durable medium, if, after having enjoined the professional to provide the service within a reasonable additional period, the latter has not complied within this period.

The contract is deemed to be terminated upon receipt by SPL GSTD of the letter or writing informing it of such termination, unless the professional has performed in the meantime.

Nevertheless, the Customer may immediately terminate the contract if GSTD refuses to provide the service or if it fails to meet its obligation to provide the service by the agreed date, if this date or deadline constitutes an essential condition of the contract for the Customer.

This essential condition arises from the circumstances surrounding the conclusion of the contract, or from an express request made by the Customer prior to the conclusion of the contract.

ARTICLE 8 – ASSIGNMENT OF THE CONTRACT BY THE CUSTOMER

The Customer may assign his contract to a person who fulfils the same conditions as he does to benefit from the service which is the subject of the contract. In this case, the Customer must inform SPL GSTD of his decision by registered letter with acknowledgement of receipt, no later than seven days before the start of the service. The contract must be transferred at cost price. The assignor and the assignee are jointly and severally liable to SPL GSTD for payment of the balance of the price as well as any additional costs incurred as a result of the assignment.

ARTICLE 9 – MODIFICATION / CANCELLATION

I. Customer-initiated modification or cancellation

I.1 Modifications and cancellations :

All modifications and cancellations on the part of the Customer must systematically be made to SPL GSTD in the following manner:

Customers wishing to modify or cancel all or part of the activities / services booked, or to change the number of people in the Group, must :

contact SPL GSTD immediately by telephone on 04.94.55.22.00;

confirm the cancellation by e-mail to the following address: groupe@visitgolfe.com or by registered post with acknowledgement of receipt to the following address: SPL Golfe de Saint Tropez Développement, 2 rue Blaise Pascal – Hôtel Communautaire – 83310 Cogolin.

The date used to define the cancellation deadlines giving rise to the charges defined below will be :

when the cancellation was made by e-mail: the date of the initial cancellation e-mail;
when the cancellation is made by registered mail with acknowledgement of receipt: the date of receipt by SPL Golfe de Saint Tropez Développement.

Change fees are the same as cancellation fees.

Attention :

Only the principal subscriber whose name appears on the quotation is entitled to modify or cancel the booking contract.

Cancellations sent directly to tour operators or guides will not be considered valid and the corresponding booking fee will remain payable in full.

All orders validated by a purchase order (particularly in the case of local authorities) are binding on the customer. There is no down payment in this case, but in the event of total cancellation of the reservation by the customer, the cancellation fees indicated below apply. .

In the event of total or partial cancellation by the Customer, SPL GSTD will automatically apply cancellation charges to the Customer, unless otherwise agreed between the parties in the specific terms of the contract under the conditions set out below.

I.2 Modification or cancellation fees :

In the event of modification or cancellation of a stay or residential seminar by the customer after the date of signature of the booking contract, whatever the nature of the modification or cancellation, a fee will be charged in accordance with the scale below, based on the date on which the modification or cancellation was validly notified.

Thus, for all types of group stays or residential seminars, in the event of cancellation by the Customer validly notified to SPL GSTD after the date of signature of the service contract concluded, the fees invoiced will be :

up to 91 days before the start of the service, 50% of the total cost of the service will be retained.
between 90 days from and 31 days before the start date of the services: 90% of the total price of the services covered by the agreed contract
30 days or less before the date of the services booked:100% of the price of the services covered by the contract.

In the event of delay or no-show by the Customer, no refund will be made.

In the event of interruption of the tourist service by the Customer before the scheduled end date for any reason whatsoever (including strike, medical repatriation, etc.), SPL GSTD will not be entitled to any refund.

In the event of non-use of services ordered without prior cancellation, no refund will be made.

It is understood that the sums thus retained will be paid back to the respective service providers.

In the event of partial cancellation (increase or decrease in the number of people), the allocation of any free tickets may be modified.

Any services not included in the package must be paid for on site by the customer.

The Customer may not, without the prior agreement of SPL GSTD, modify the course of its services. The cost of any modifications that are not accepted remains entirely at the Customer’s expense. In the event of non-use, vouchers will not be reimbursed.

II. Modification by SPL GSTD

If SPL GSTD finds itself obliged to make a change to one of the essential elements of the reservation contract before the scheduled start of the service, the Customer may, without prejudice to any claims for compensation for any damage suffered, and after having been informed by SPL GSTD by any means :

or accept the modification or substitution of services proposed by SPL GSTD, a new contract specifying the modifications made being then signed by the parties. If the substitute service is less expensive than the service ordered, the overpayment will be returned to the Customer after the service has been provided.
cancel the contract and obtain immediate reimbursement of the sums paid, without penalty.

III. Cancellation by SPL GSTD

III.1 If SPL GSTD cancels the service(s) ordered before the start of the service(s), it must inform the Customer by e-mail and ensure that the Customer is aware of the cancellation by return e-mail.

This information will be provided within :

for activities/stays of more than 48 hours and less than 6 days: 7 days before the start of the service

for activities/stays lasting 2 days or less: 48 hours before the start date.

Notwithstanding the above paragraph, if the cancellation of the service(s) ordered is due to exceptional and unavoidable circumstances for SPL GSTD, SPL GSTD must inform the Customer as soon as possible, and in any event at least 24 hours before the start date of the service(s).

III.2 In the event of cancellation of the service(s) ordered by SPL GSTD, the Customer will, without prejudice to any claims for damages, be reimbursed immediately and without penalty of the sums paid, in particular.

If the service provided for in the contract is prevented due to exceptional and unavoidable circumstances, the Customer will be reimbursed immediately and without penalty for the sums paid, but no additional compensation will be due by SPL GSTD.

These provisions apply unless a better agreement is reached amicably between SPL GSTD and the Customer, under the terms of which the Customer accepts one or more substitute services proposed by SPL GSTD.

III.3 In addition, for certain types of services that require a minimum number of participants to take place (known as grouped individual services):

Insufficient numbers of participants may be a valid reason for cancellation for certain types of service. In this case, SPL GSTD must notify the customer at least 21 days before departure or before the date stipulated in the contract, and will refund all sums paid, but will not be liable to the customer for any additional compensation.

ARTICLE 10 – RIGHT OF WITHDRAWAL

Article L 221-28 of the French Consumer Code stipulates that the right of withdrawal may not be exercised for contracts for the provision of accommodation services, other than residential accommodation, goods transport services, car hire, catering or leisure activities which are to be provided on a specific date or at a specific time.

SPL GSTD takes advantage of this absence of right of withdrawal and indicates that for all services falling within the scope of article L 221-28 of the French Consumer Code, the customer will not have any right of withdrawal.

ARTICLE 11 – LIABILITY OF SPL GSTD

I. In accordance with article L. 211-16 I of the French Tourism Code, SPL GSTD is automatically responsible for the travel services and tourist packages developed and sold or offered for sale.

However, in accordance with article L.211-3 of the French Tourism Code, it is specified that :

If, after having selected and paid for a travel service, the Customer books additional travel services for his vacation trip or stay during the same visit or contact with SPL GSTD, the travel services will form part of a linked travel service.

In this case, the Customer does not benefit from any of the rights exclusively applicable to package tourism resulting from Directive 2015/2302 on package travel and related travel services and the Tourism Code, each service provider being solely responsible for the proper contractual performance of its service.

Even in the case of linked services, the Customer benefits from protection against insolvency in accordance with article L.211-8 of the French Tourism Code, since SPL GSTD has, as required by European Union law, a financial guarantee covering the reimbursement of sums paid by the Customer for services that have not been performed due to the Customer’s insolvency.

SPL GSTD has taken out insolvency protection with the Association Professionnelle de Solidarité du Tourisme (APST), 87-89 rue de la Boétie – 75008 Paris France. Customers may contact this entity if they are refused travel services due to the insolvency of SPL GSTD.

However, this protection against insolvency does not apply to contracts with parties other than SPL GSTD that can be performed despite SPL GSTD’s insolvency].

II. SPL GST may not be held liable for the total or partial non-performance of the services ordered, where such total or partial non-performance is attributable to the Customer, to a third party not involved in the provision of the services, to exceptional and unavoidable circumstances or to force majeure, exceptional and unavoidable circumstances, or to a case of force majeure.

In any event, the amount of any damages that SPL GSTD may pay to the Customer by way of compensation, for any reason whatsoever, will be limited to three times the total price excluding taxes of the services, with the exception of personal injury and damage caused intentionally or by negligence in accordance with article L. 211-17, IV, of the French Tourism Code.

SPL GSTD cannot be held liable for the use of these contracts by third parties or for purposes other than tourism.

ARTICLE 12 – FORCE MAJEURE

The Parties shall not be held liable if the non-performance or delay in performance of any of their obligations as described herein is due to force majeure.

Force majeure is defined as any irresistible, unforeseeable, unavoidable event or circumstance beyond the control of the parties and outside the scope of the services ordered, and which the parties are unable to prevent, despite all reasonable efforts.

In particular, the following are considered to be cases of force majeure: blockage of means of transport or supply, earthquakes, fires, storms, floods, lightning, stoppage of telecommunication networks or difficulties specific to telecommunication networks external to Customers. The parties will meet to examine the impact of the event and agree on the conditions under which performance of the contract will continue.

Any case of force majeure preventing the performance under normal conditions of their obligations constitutes a case of force majeure exonerating them from liability and entails their suspension. The party invoking the aforementioned circumstances must immediately notify the other party of their occurrence, as well as of their disappearance.

If the case of force majeure persists for more than three months, the service contract concluded between SPL GSTD and the Customer may be terminated by the most diligent party.

In the event of termination of the contract for reasons of force majeure, the unfulfilled portion of the stay or services provided will be immediately reimbursed to the Customer, without any additional compensation whatsoever being due to the Customer by SPL GSTD.

ARTICLE 13 – INSURANCE / GUARANTEES

SPL GSTD has taken out civil liability insurance with AXA France IARD 313 Terrasses de l’Arche – 9272276 Nanterre Cedex and a financial guarantee with Association Professionnelle de Solidarité du Tourisme – 15, Avenue Carnot – 75017 Paris, to cover the consequences of any professional civil liability it may incur in its capacity as a local tourist organization authorized to market products.

For the comfort and safety of the customer, SPL GSTD recommends that the customer take out appropriate cancellation insurance with the insurance company of his choice. Cancellation insurance is optional.

ARTICLE 14 – INFORMATION TECHNOLOGY AND CIVIL LIBERTIES

All orders for services, whether for activities or for a stay, will be recorded in a file accessible to the customer on request from the following address:

This personal data is collected on the basis of your consent and our contractual relationship.

The purpose of processing the personal data collected corresponds to the obligations relating to the services provided (customer management, technical functions of the site, operation of the site’s services (in particular the online reservation form), commercial prospecting, etc.).

Some personal data may be collected for services provided by SPL GSTD’s partners, subcontractors and service providers. The list of these subcontractors and service providers may be communicated to the persons concerned on request by e-mail to info@visitgolfe.com.

The personal data collected is kept for the legal retention period relating to the purpose of the processing.

All information relating to the collection and storage of Customers’ personal data is methodically kept in a register making it possible to demonstrate that the SPL GSTD establishment complies with the provisions of the law of January 1978 and the RGPD and that it fully exercises, in this respect, the responsibilities devolved upon it. This register is kept up to date and takes into account all changes occurring in the processing. Information concerning the Customer is intended for SPL GSTD, which undertakes to comply with the provisions of the French Data Protection Act (article 27 of Act no. 78-17 of January 6, 1978). SPL GSTD limits access to personal data concerning the Customer to authorized personnel only, subject to appropriate confidentiality obligations, and whose contact with such personal data is justified within the scope of their duties. The Customer accepts that his personal data may be passed on to the service providers responsible for performing the service under the terms of the contract binding him to SPL GSTD.

In accordance with the French Data Protection Act 78-17 of January 6, 1978, as amended, customers have the right to access, rectify and object to personal data concerning them.

The customer may also refuse processing, request that processing be limited or request the deletion (within the limits of the legal retention periods) of personal data.

These rights may be exercised by sending a written request to the following e-mail address: info@visitgolfe.com, enclosing a copy of your identity card.

At any time, the Customer may lodge a complaint with the CNIL in accordance with the procedures indicated on its website(https://www.cnil/fr).

ARTICLE 15 – TRAVEL ASSISTANCE

SPL GSTD is responsible for the proper performance of the services stipulated in the contract. In this context, if the Customer encounters difficulties, SPL GSTD will provide appropriate assistance as soon as possible, taking into account the circumstances of the case.

SPL GSTD shall be entitled to charge a reasonable price for such assistance if such difficulty is caused intentionally by the traveller or by his negligence. The price charged will not exceed the actual costs incurred by the organizer or retailer.

Article 16 – Accessibility

Despite our best efforts, some services are not accessible to people with reduced mobility. This is particularly true of certain touring services, and certain sites whose configuration does not allow them to be specifically adapted for people with reduced mobility.

ARTICLE 17 – CLAIMS AND DISPUTES

I. Claims handling procedures

In the event of any non-conformity of the services provided and, in general, any failure in the performance of the contract observed, the Customer must, as soon as possible, submit a complaint to SPL GSTD by email to groupe@visitgolfe.com or by registered post to the following address:

SPL Golfe de Saint-Tropez Développement

2 rue Blaise Pascal, Hôtel Communautaire, 83310 Cogolin

If the customer is not satisfied, he must request a certificate of non-delivery from SPL GSTD’s group service department(groupe@visitgolfe.com).

Any service not cancelled prior to departure and not used by the traveler will not be reimbursed without the written agreement of the service provider concerned.

In any case, any claim of default must be sent to SPL GSTD either by email groupe@visitgolfe.com, or by registered letter with acknowledgement of receipt(SPL Golfe de Saint-Tropez Développement – 2 rue Blaise Pascal, Hôtel Communautaire, 83310 Cogolin) accompanied by all original supporting documents (certificate of services not provided, certificate of early departure, invoices etc…) no later than 10 days following the end date of the services provided for in the sales contract.

Failing this, no claim will be accepted by SPL GSTD.

In the event of a complaint, the Customer shall contact SPL GSTD to obtain an amicable solution.

II. Recourse to Mediation or any other amicable dispute resolution method

SPL GSTD informs the Customer of the possibility of resorting, in the event of a dispute relating to these General Terms and Conditions, to a conventional mediation procedure or any other alternative dispute resolution method (conciliation, etc.), under the conditions set out in Title I of Book VI of the French Consumer Code.

Once you have referred the matter to SPL GSTD, and if you have not received a conclusive reply within 60 days, or if the reply is deemed insufficient, you may refer the matter to the Médiateur du Tourisme et du Voyage (Tourism and Travel Ombudsman) at the address below or on his website. You can also find out how to make a complaint.

Médiateur du Tourisme et du Voyage on the following website: https://www.mtv.travel/ or at MTV Médiation tourisme voyage, BP 80 303 – 75 823 Paris Cedex 17.

In the event that the service has been purchased online, the Customer also has the option, in accordance with Article 14.1 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, of lodging a complaint and selecting a dispute resolution body on the following website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR.

III. Applicable law and jurisdiction in the event of a dispute

These general terms and conditions are governed by French law and by European regulations and directives, as well as by international conventions of mandatory application in the field of tourist packages and related services, without prejudice to any protective mandatory provisions that may be applicable in the consumer’s country of residence.

The competent courts are those designated by the rules of jurisdiction set out in articles 42 et seq. of the French Civil Code and, when the Customer is domiciled abroad, by European regulations and international conventions applicable in matters of conflict of jurisdiction.

ARTICLE 18 – DO NOT CALL LIST

In accordance with article L.223-2 of the French Consumer Code, consumers who do not wish to be subject to commercial canvassing by telephone can register free of charge on a telephone canvassing opposition list. This list is accessible via the following website: www.bloctel.gouv.fr.

Terms and conditions of sale